MJM Training Solutions Customer Care

For staff who deal with customers in their day to day work

By the end of the workshop, your delegates will be able to:

Understand how people should be treated when they contact your company

Know how to build rapport

Use questioning and listening skills to get the facts

Have practiced discussion solutions

Have agreed actions they are going to take

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This one day course is designed for those staff who deal with customers face to face or on the telephone.

We ask what is Customer Care? We look at managing our customer's expectations and at the types of issues they have. We learn how to build a rapport with our customers to enable us to get to the facts of the matter.

The course enables you to discuss solutions and take the appropriate action to reduce customer dissatisfaction. At the end of the course we take a brief look at handling complaints.