MJM Training Solutions Dealing with Difficult People

MJM Training Solutions

Accessible Training to Small Businesses and The Voluntary Sector

Dealing With Difficult People

For those who wish to be able to handle difficult situations with work colleagues

By the end of the workshop, your delegates will be able to:

Interpret difficult behaviours and relate these to possible causes

Explain the motivators and pay-offs that people achieve from their aggressive or passive behaviour

Apply strategies to deal effectively with difficult people and difficult situations including conflict

This one day couse provides practical techniques to assist you in handling difficult people.

It will give you the confidence to deal with a range of people assertively and effectively.

It is suitable for any situation where you come into contact with other people either socially or in the work place.