MJM Training Solutions Handling Complaints

MJM Training Solutions

Accessible Training to Small Businesses and The Voluntary Sector

Handling Complaints

For staff who interact with clients

By the end of the workshop, your delegates will be able to:

Understand the importance of taking complaints seriously for both external and internal customers

In this course we look at the reasons why and how people complain and why we welcome complaints.

We consider internal complaints, defining our customer and company culture, and passing blame.

We develop a policy for handling complaints, look at the psychology of communication and how to build customer loyalty.