MJM Training Solutions Emotional Intelligence

For people who want to understand and improve their own social interacting skills

By the end of the workshop, your delegates will be able to:

Use emotional intelligence in relationships

Identify own emotions and their impact on performance - self-awareness

Understand other people's emotions - cultivating awareness of others' feelings, emotions, concerns and needs

Understand the role of emotional intelligence in increasing personal success

Appreciate the main competency elements within the emotional intelligence competency model

Recognise basic self management techniques

Understand how to create an EI development programme

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The ability to solve quadratic equations may be a function of a person's IQ, but the ability to deal with everyday job stresses, shifting priorities, demanding customers, and difficult co-workers is a function of EQ or emotional intelligence.

Each day in the workplace, an employee's emotional intelligence is put to the test.

When an employee can master appropriate internal emotional reactions to situations and also master their external response, the employee is working with a high level of emotional intelligence.