For staff who need to become more assertive in their work roles

By the end of the workshop, your delegates will be able to:

• Demonstrate techniques on how to be assertive with difficult people and difficult situations

• Demonstrate ways of making difficult requests

• Say “No” without feeling guilty

• Recognise the verbal and non-verbal aspects of non-assertive and aggressive behaviour

• Demonstrate appropriate use of assertive behaviour

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Assertiveness involves being clear about what you feel, what you need and how it can be achieved.

Its about saying "yes" when you want to, and saying "no" when you mean "no". So why is it that so many people struggle at work with these simple concepts?

In this course we learn how to change how we think and feel in situations that require a simple “No”, so that we can concentrate on our own work performance without feely guilty.